Refund policy

At Shree Ram Ayurveda Herbal, we follow the return and refund policy given below:

Order Cancellation

You may request cancellation of your order within 6 hours of placing the order by contacting our Customer Care team.

After 6 hours, if the order has been processed or dispatched, cancellation will not be possible.

No Return After Delivery

Once the parcel has been successfully delivered, returns and refunds will not be accepted under normal circumstances.

 Damaged, Broken, Defective or Wrong Product

If you receive a damaged, broken, defective, or incorrect product, you must record a clear and complete unboxing video while opening the parcel.

 The video must clearly show:

● The sealed parcel before opening

● Shipping label and order details

● Condition of the package

● Complete opening of the parcel

● The product received and its condition

A return, replacement, or refund request for a damaged, broken, defective, or incorrect product will be considered only when a proper unboxing video is provided as proof.

If a proper unboxing video is not available, the return, replacement, or refund request may not be accepted.

 Complaint & Resolution

You must contact our Customer Care team as soon as possible after delivery and provide the unboxing video along with details of the issue.

After reviewing and verifying the complaint, Shree Ram Ayurveda Herbal may provide a replacement product or refund, as applicable.

For any return, replacement, or refund-related query, please contact our Customer Care team.